Frequently Asked Questions

  • You can schedule a session by calling (513) 717-5566 or e-mailing us here. Andrea Antczak, our Practice Coordinator, will assist you. You may also self-schedule here.

  • Rates

    • $215 for therapy appointments (50 minutes)

    • $245 for 50-minute couples therapy sessions

    • $325 for 90 minute ESA Letter appointment

    • $1000 for Mood and Personality Diagnostic Assessments

    • $1400 for ADHD Assessments

    You may obtain a Good Faith Estimate of charges upon request prior to scheduling.

  • At Hello Mental Heath we are primarily self-pay. However we are in-network with Custom Design Benefits TrueCost Plan and Lyra.

    We are also able to accept HSA/FSA cards.

  • There are several reasons that we choose to not join insurance panels:

    • Confidentiality: Your employer can find out if you are seeking mental health treatment when you use your insurance if you have a job that requires healthcare check. It can also be in your permanent medical records.

    • Diagnosis: Insurance plans require that all clients be given a diagnosis to cover treatment. However, not all people who seek out therapy meet the criteria for a mental health diagnosis and could instead be struggling with one specific aspect of their life.

    • Treatment limitations: Because insurance companies are often seeking to keep costs low, they can dictate the length of treatment and what modalities can be used, despite what may actually be in the best interests of the client.

    Many insurance carriers do offer partial reimbursement for out of network services, so we encourage you to contact your health insurance provider to inquire about these potential benefits. We are happy to provide you with the necessary documentation to help receive these benefits. Although we are not able to submit claims to your insurance (with the exception of Medicare patients of Dr. Bryant), we do accept payment via HSA/FSA cards. Please know that you are ultimately responsible for payment of the full fee, regardless of insurance costs/benefits. 

    If interested, we are happy to offer a free 15 minute phone consultation. We ask for payment at the time of service and provide a convenient and secure option for saving your payment information in our online Patient Portal. You can also use your Health Savings Account (HSA) or Flex Spending Account (FSA) for payment. We are happy to provide you with a SuperBill (receipt) detailing the service provided and the total amount paid.  Please note that any appointments cancelled within a 48 hour window of scheduled session are subject to a charge of the full session fee.

  • We offer in-person and virtual appointments. We are able to offer our services via telehealth to residents of Ohio and of PsyPact Participating States (see below). Telehealth sessions are held through a secure video conferencing platform and we may accommodate phone sessions upon request.

    PsyPact Participating States:
    Alabama | Arizona | Arkansas | Colorado | Commonwealth of the Northern Mariana Islands | Connecticut | Delaware | District of Columbia | Georgia | Idaho | Illinois | Indiana | Kansas | Kentucky | Maine | Maryland | Michigan | Minnesota | Missouri | Nebraska | Nevada | New Hampshire | New Jersey | North Carolina | Ohio | Oklahoma | Pennsylvania | Tennessee | Texas | Utah | Virginia | Washington | West Virginia | Wisconsin | Wyoming

  • Yes, there is a gravel lot behind the building and metered street parking in front of the building.

  • There is an intercom to the right of the front door. You will ring the office of the therapist you are seeing and we will buzz you in to the waiting room.

    Please help yourself to any refreshments and we will meet you at the agreed upon appointment time.

  • The first session is about building connection. Your therapist will ask about your history, what brought you in, and your hopes for therapy. You’ll also have time to ask questions. Think of it as a conversation, not a test—it’s the beginning of a supportive relationship.

  • No, as therapists we do not prescribe medication. However, there are times when we may recommend collaborating with a psychiatrist or other prescribing professional and we are happy to provide referrals.

  • If you’d like to refer a client to us, please fill out this form.

  • Almost. Several of our therapists are licensed through PSYPACT, which allows us to provide online therapy to people located in any PSYPACT participating state. That means if you live outside Ohio, you may still be eligible for care with us. Check if your state participates in PSYPACT here.

  • Yes. Finding the right therapist is important, and it sometimes takes a few tries. If something doesn’t feel right, you can ask to switch. Therapists expect and support this—it’s part of ensuring you feel safe and connected in the process.

  • Look for someone whose approach and personality feel like a match for you. Many people read bios, ask about specialties, or schedule a first session to get a feel. You don’t need to figure it all out alone—our team can help match you with a therapist. Or give our Practice Coordinator, Andrea a call at (513) 717-5566. She will be happy to help you find the right fit for you.

  • We currently specialize in adult (18+) therapy.

    Our therapists support a wide range of adult issues- Some specialize in young adults navigating transitions, while others focus on parents, professionals, or older adults. When you reach out, we’ll help match you with someone experienced in your stage of life.

  • Our offices are ADA-accessible and virtual therapy options are available for those who cannot easily access in-person care.

  • We understand that cost can be a significant barrier to accessing mental health care. While we operate primarily as a self-pay/out-of-network practice (with the exception of Lyra EAP and Custom Design Benefits), we maintain a comprehensive list of lower-cost and sliding-scale resources in the Cincinnati area.

Frequently asked questions about therapy

  • There’s no set pattern and we will work with you based on your needs. Some people come weekly, some bi-weekly and some monthly.

  • What is CBT?
    Cognitive Behavioral Therapy (CBT) helps people identify unhelpful thought patterns and practice new ways of responding. It’s practical, goal-oriented, and often short-term. The focus is on how thoughts, emotions, and behaviors are connected—and how small shifts can create meaningful change in daily life.

  • There’s no set timeline—some people come for a few months, while others stay longer for ongoing support. Therapy length depends on your needs, goals, and progress. You and your therapist will revisit this over time and adjust together.

  • No-you don’t need a diagnosis to start or even to continue therapy. Many people seek therapy for stress, relationships, burnout, or personal growth. Some insurance companies require a diagnosis for reimbursement, but you and your therapist can talk about what makes sense for your situation.

  • Yes-Decades of research show therapy is effective for improving mental health, coping, and relationships. It’s not instant, but more like learning a new skill over time. What makes the biggest difference is the relationship with your therapist and your willingness to engage in the process.

  • Research shows online therapy is just as effective for most concerns. It can be especially helpful for people with busy schedules, mobility challenges, or limited local options. The key is finding a comfortable space for your sessions and a therapist who feels like a good match.

  • Therapy focuses on emotional health, healing, and mental wellbeing, while coaching often emphasizes motivation and goal-setting. Therapy provides a clinical framework for addressing anxiety, depression, or trauma. Coaching may be useful alongside therapy, but it doesn’t replace the depth of therapeutic support.

  • Yes. A traumatic brain injury affects more than your physical recovery—it can change how you think, feel, and connect with others. Therapy offers support for mood changes, memory challenges, identity shifts, and the stress that often comes after a TBI. You don’t have to navigate those changes alone. Learn more here. Therapy can’t undo a brain injury, but it can make a significant difference in recovery. Clients often find improvements in coping skills, mood stability, relationships, and day-to-day functioning. Therapy offers both emotional support and practical tools, so you can feel more grounded and confident as you adjust. Dr. Helmer Figueiredo is widely considered one of the best mental health experts when it comes to recovering from Traumatic Brain Injury.

  • Recovering from a narcissistic or emotionally abusive relationship takes time, safety, and the right kind of support. Therapy can help you rebuild trust in yourself, heal from gaslighting and manipulation, and restore your sense of self-worth. At Hello Mental Health, Dr.Michelle Maegly specializes in supporting survivors of narcissistic abuse. She brings deep clinical expertise, over a decade of experience and compassion to help you move from surviving to thriving.

  • Yes. Research consistently shows that therapy—is highly effective for OCD. In therapy, you’ll learn how to reduce the power of intrusive thoughts, resist compulsions, and reclaim more freedom in your daily life. With the right support, OCD is not a life sentence; it’s a condition you can learn to manage. At Hello Mental Health, Dr. Rachel Thompson specializes in working with individuals struggling with Obsessive Compulsive Disorder.

  • Yes—therapy helps you recognize anxious thought patterns, calm your nervous system, and build coping tools. Anxiety often lessens as you practice new ways of responding. Even if it doesn’t disappear completely, many people find it becomes far more manageable.

  • Absolutely. Therapy provides support, perspective, and skills for navigating depression. Together, you and your therapist can explore contributing factors, build small steps toward change, and find ways to reconnect with meaning. You don’t have to face it alone.

  • Yes—trauma therapy helps you process painful experiences safely and at your own pace. Approaches like trauma-informed CBT can reduce symptoms such as flashbacks, hypervigilance, or emotional numbness. Healing means reclaiming a sense of safety, connection, and self-trust.

  • Yes—therapy can be a supportive place to build strategies for focus, planning, and emotional regulation. It also provides space to process the shame or misunderstanding many people with ADHD carry. A therapist can help you find systems that work for your brain and affirm your strengths.

  • Therapy can be a reset when burnout hits. It’s a place to process stress, explore boundaries, and reimagine what sustainable living looks like. Many people also use therapy to address perfectionism and people-pleasing—patterns that often fuel burnout in the first place.

  • Therapists don’t usually give direct advice like “do this” or “don’t do that.” Instead, they help you explore options, clarify your values, and build confidence in your own decisions. The goal is empowerment—not dependency—so that the changes you make feel truly your own.